Post by account_disabled on Jan 25, 2024 7:28:08 GMT
“To connect to the sales department, press number 1. To connect to the accounting department, press 2. To contact the secretary, stay on the line.” This is the voice menu. It would seem that this is a fairly simple functionality, but its benefits for the company are difficult to overestimate. We show with practical examples why it is worth using a voice menu and how this affects the quality of service. Reading time 8 minutes Reason No. 1. The client quickly receives answers to his questions Reason No. 2. Audio recordings increase loyalty Reason 3: You Don't Lose Customers Calling After Hours Reason No. 4. This is an opportunity to contact a specific manager Reason #5: Easily serve clients who speak different languages Reason 6: More information can be provided Voice menu is a system for processing and routing incoming calls.
When Fax Lists a client calls, it plays a message prompting you to select the desired department or enter the manager's extension number. The caller controls the system himself by entering the necessary numbers on the phone. The voice menu is also called IVR - from the English Interactive Voice Response. To better understand the value of the voice menu, let's imagine how it works without it. The client calls the company and first listens to the beeps for a long time. Then he gets to the secretary and spends a few more minutes communicating. The secretary switches him to the desired department. But that’s not all - from there he can be “retired” to another department or to a responsible employee.
The customer is waiting on the line again, and if he is lucky, he will finally hear an answer to his question, rather than long beeps. What we end up with: the caller is annoyed because he is wasting a lot of time; employees are distracted from work tasks just to transfer a call; if the client never gets through to the right department, you will lose him. Having gone through all the circles of such a “service”, the client will think twice when he has to call a second time. And he may well turn to competitors if they value his time more. In a company that uses IVR, calls are processed differently. Here's what it looks like using Ringostat voicemail as an example: voice menu, ivr The voice menu is provided to Ringostat users free of charge.
When Fax Lists a client calls, it plays a message prompting you to select the desired department or enter the manager's extension number. The caller controls the system himself by entering the necessary numbers on the phone. The voice menu is also called IVR - from the English Interactive Voice Response. To better understand the value of the voice menu, let's imagine how it works without it. The client calls the company and first listens to the beeps for a long time. Then he gets to the secretary and spends a few more minutes communicating. The secretary switches him to the desired department. But that’s not all - from there he can be “retired” to another department or to a responsible employee.
The customer is waiting on the line again, and if he is lucky, he will finally hear an answer to his question, rather than long beeps. What we end up with: the caller is annoyed because he is wasting a lot of time; employees are distracted from work tasks just to transfer a call; if the client never gets through to the right department, you will lose him. Having gone through all the circles of such a “service”, the client will think twice when he has to call a second time. And he may well turn to competitors if they value his time more. In a company that uses IVR, calls are processed differently. Here's what it looks like using Ringostat voicemail as an example: voice menu, ivr The voice menu is provided to Ringostat users free of charge.